Careers

At Arjava Technologies, we understand the importance of offering reliable and effective career opportunities that cater to the unique aspirations of our team members.

Join the Arjava Team

At Arjava Technologies, we are dedicated to assembling a team of exceptional professionals who are passionate about technology and driven to deliver outstanding results for our clients. We are constantly seeking talented individuals who share our core values of quality, innovation, and excellence and who are eager to join our dynamic and fast-paced team.

We offer a diverse array of career opportunities across various domains, including IT consulting, software development, project management, business analysis, and more. Our team consists of professionals with diverse backgrounds and skill sets, enabling us to provide customized solutions that cater to the unique needs of our clients.

Why Choose a Career at Arjava Technologies?

At Arjava Technologies, we foster a work environment that nurtures growth, learning, and innovation. We provide a range of benefits to our employees, including:

  1. Competitive salaries and comprehensive benefits packages
  2. Opportunities for career growth and advancement
  3. A collaborative work environment that encourages knowledge sharing and teamwork
  4. Training and development programs to enhance professional skills and expertise

We strongly believe in creating a work culture that values diversity, creativity, and collaboration. Our team includes professionals from diverse backgrounds and cultures, allowing us to offer unique perspectives and innovative solutions to our clients.

Join us at Arjava Technologies and be part of a team that is shaping the future of technology and innovation.

Current Openings

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Job Overview

Architect, configure, and customize the ServiceNow platform for the multiple teams within the organization. This is a primarily ON-SITE position located Baltimore downtown (near inner harbor) Maryland. At initial stage it is in person, later can be converted to HYBRID model depending customer’s authorization.

Primary Responsibilities:
  • Define and manage data structures, such as tables, fields, and relationships.
  • Architect, design, and implement business rules, workflows, and UI policies.
  • Define roles, and groups required for each workflow; access and permissions based on organizational requirements.
  • Provide support for workflow or story related issues.
  • Enhance the existing Incident management workflows and define SLA’s and Approvals
  • Design and implement Problem Management processes in ServiceNow according to Agency requirements
  • Design and implement the Change Management module according to the Agency requirements and ITIL best practices
  • Design and implement the Service Catalog.
  • Create and manage service requests and service offerings as defined by the Agency
  • Integrate ServiceNow with internal applications.
  • Implement automation through workflows, scripting, and orchestration
  • Develop and maintain reports and dashboards to provide insights into IT service performance.
  • Customize and configure reporting tools within the ServiceNow platform.
  • Plan and execute platform upgrades.
  • Manage patches and updates to ensure the platform’s security and stability.
  • Design and implement the Knowledge Management module.
  • Identify and address issues related to performance and scalability as needed.
  • Provide training to end-users and other administrators.
  • Document configuration changes, processes, and best practices.
  • Design and implement the ServiceNow CMDB as defined by the Agency
 
Required:
  1. A minimum of five (5) years of experience in an enterprise IT environment supporting computer hardware, software, and/or enterprise applications at an expert level.
  2. A minimum of five (5) years of proven experience as a ServiceNow architect, administrator, or similar role.
    A minimum of five (5) years of experience designing and creating incident, problem, and change management modules in ServiceNow,
  3. developing and maintaining the Service Catalog.
  4. A minimum of two (2) years of demonstrated success in configuring and customizing the ServiceNow platform, including knowledge of tables, fields, forms, and workflows.
  5. A minimum of two (2) years of experience managing user accounts, roles, and groups, enforcing access controls and permissions.
  6. Familiarity with integrating ServiceNow with other systems and applications.
  7. Ability to create and customize reports and dashboards within ServiceNow.
  8. Strong understanding of IT Service Management (ITSM) processes and implementing (CMDB).
 
Desired:
  • A minimum of eight (8) years of experience architecting the ServiceNow platform.
  • A minimum of five (5) years of experience with ServiceNow development, including creating custom applications and modules.
  • A minimum of five (5) years of experience in performance tuning and optimizing the ServiceNow platform for scalability and responsiveness.
  • Experience with planning and executing ServiceNow platform upgrades and migrations.
  • Proficiency in advanced scripting languages within the ServiceNow platform, such as GlideScript (JavaScript) or AngularJS.
  • ServiceNow Certified Implementation Specialist certifications in specific modules, such as IT Service Management (ITSM), Service Catalog, or other relevant areas.
  • ServiceNow Certified System Administrator (CSA) certification.
  • ITIL (Information Technology Infrastructure Library) certification.